Delight your customers and strengthen customer loyalty
Voice, WhatsApp and SMS land in one inbox. Serrein diagnoses the line, fixes what it can, and hands the rest to your team with full context.
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Keep customers longer. Make them happier. Sell more.
Customers can communicate naturally with Serrein using human-like voice conversations, with support for 30+ languages and dialects.
A natural-language conversation that triages customer requests, schedules technician visits, and alerts the operator the moment human intervention is needed.
What can I help with?
Whether you need help with a customer or a change to your network, just give me a command
Drive deeper customer engagements with AI tools, personalised outreach, and scalable branding that strengthens your connection with your customers.
Whether you’re building from scratch or improving an existing system, our human-centric approach helps you create meaningful, lasting connections with your customers.
From first connection to fewer cancellations — how ISPs go live with Serrein
Plug Serrein into your ACS, billing and support channels. No rip-and-replace — it works with the systems you already run.
Serrein reads router, line and Wi-Fi data alongside ticket history to see where subscribers are struggling today.
Analysing your network..
Your AI agent answers on voice, WhatsApp and SMS, runs diagnostics and fixes common issues — handing off to your team when needed.
Churn-risk alerts, resolution reports and continuous tuning keep subscribers happier month after month.
No rip-and-replace. Serrein sits on top of your network, channels and billing.
Live router data and remote actions through your auto-configuration server.
Included and run by Serrein, nothing to set up. Meet subscribers where they already reach out, in one inbox.
Billing context and ticket sync so answers are accurate and nothing falls through.
See how Serrein increases customer interaction, boosts and drives growth.
We struggled to maintain a high-quality broadband service until we implemented the Serrein AI platform, integrated with our CRM and ACS systems. Our operations team now spends less time on manual tasks and more time on what matters most.
Impact
DRAG TO EXPLORE
“Serrein AI workflows reduced error rate by 80% in daily operations”
We struggled to maintain a high-quality broadband service until we implemented the Serrein AI platform, integrated with our CRM and ACS systems. Our operations team now spends less time on manual tasks and more time on what matters most.
Impact :
“Serrein cut Wi-Fi escalation calls by 40% in the first quarter”
We were drowning in repeat Wi-Fi tickets: same routers, same customers, same questions. Serrein’s diagnostics agent runs automated checks before a human picks up the phone, so 4 of every 10 calls now resolve without our team stepping in.
Impact :
“Significant gains in customer satisfaction and NPS”
Following the rollout of Serrein AI, our Net Promoter Score (NPS) increased significantly as customers experienced faster issue resolution, more reliable broadband, and a more seamless support experience.
Impact :
“Automating 50% of support calls saved 20% in opex within 2 months”
Our customer care team finally has the tools to work smarter. Serrein moved onboarding, plan changes and outage updates into intuitive self-service flows, giving our team more time for the conversations that genuinely need a human touch.
Impact :
Serrein helps you reduce churn, resolve issues faster and grow, with happier subscribers and a lighter support load.
The AI agent answers routine Wi-Fi, billing and outage questions, so your team handles only what needs a person.
Subscribers get an answer in seconds on WhatsApp, SMS, email or phone, in their own language.
Nights, weekends and outage spikes are covered: the agent answers every subscriber, every time.
Remote router fixes avoid truck rolls, and one Serrein invoice replaces separate AI, telephony and messaging bills.
See which subscribers are at risk of leaving, why they contact you, and which network issues cost you the most.
Grow your subscriber base without growing support headcount at the same rate.
The AI agent, voice, WhatsApp, SMS and email are all built in and run by Serrein. You get one invoice a month, based on how much you use it.
Step 1
Your AI agent, voice line, WhatsApp, SMS and email go live on day one. No third-party accounts, keys or contracts on your side.
Step 2
The AI agent answers subscribers, fixes routers and books technicians around the clock, across every channel.
Step 3
A single bill from Serrein covers everything: AI, calls, messages and email. No surprise vendor bills.
This month
Your usage
Want to know your rates?
Tell us about your subscriber base and we’ll show you what Serrein costs, and what it saves.
Real broadband and wireless operators sharing what actually moved the metric — opex, CSAT, deflection.
“Serrein transformed our operations by eliminating repetitive tier-1 tickets and improving accuracy. Scaling our support has never been easier.”
“We cut manual provisioning work and improved data quality across billing and support. Our team now focuses on the calls that actually need a human.”
“AI-driven insights doubled our upsell efficiency. We engage subscribers at the right moment with smarter, data-backed offers.”
“Customer support is finally seamless. First-call resolution is up, response times are down, and CSAT is at an all-time high.”
Quick answers about what Serrein does and what's included.
Book a call and see Serrein on your own subscriber questions
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